Delivery Policy

Digital Service Delivery

CA Grader is a cloud-based digital service. Upon successful payment, you will gain immediate access to your subscribed plan. No physical shipment is involved.

Subscription Activation

After completing your payment through PayU:

• Your subscription will be activated immediately upon payment confirmation
• You will receive a confirmation email with your subscription details
• You can log in to your CA Grader account and start using the service right away
• No physical delivery or processing time is required

Payment Confirmation

You will receive:

• An immediate payment confirmation on your screen
• A confirmation email with transaction ID and subscription details
• Receipt available in your account dashboard

Service Availability

CA Grader is accessible 24/7 through our website at cagrader.com. We strive to maintain 99.5% uptime. In case of scheduled maintenance, we will notify users in advance.

Subscription Start Date

For Monthly plans: Your subscription begins on the date of purchase and renews every 30 days.

For Yearly plans: Your subscription begins on the date of purchase and renews after 365 days.

Renewal Billing

If you have set up automatic renewal:

• You will be notified via email before each renewal date
• Your card will be charged automatically on the renewal date
• You can cancel anytime before the renewal date
• If renewal payment fails, you will receive a notification email

Failed Payments

If your payment fails during renewal:

• You will be notified via email
• Your account will retain limited access for 3 days
• You can retry payment from your account settings
• If payment is not successful within 3 days, your subscription will be downgraded to the free plan

Account Access After Payment

Once your subscription is active, you can:

• Log in with your email address
• Access all features of your plan immediately
• Submit answers for evaluation anytime
• Access your evaluation history and performance analytics
• Use the handwriting OCR and practice test features

Cancellation & Access

If you cancel your subscription:

• You will retain access until the end of your current billing period
• After that, your account will be downgraded to the free plan (3 evaluations/day)
• Your historical data and evaluation records will be retained
• You can reactivate your subscription anytime

Data Backup & Loss Prevention

We maintain secure servers with regular backups to ensure:

• Your evaluations and answers are safely stored
• Your account data is never lost
• You can always access your evaluation history
• Your performance analytics are preserved

Service Disruption

In case of temporary service disruption:

• We will provide updates on our website and via email
• We will make reasonable efforts to minimize downtime
• Service restoration will be prioritized
• No refunds will be issued for minor disruptions lasting less than 4 hours

Contact Support

If you have any questions about delivery, activation, or access to your subscription:

Changes to This Policy

We may update this Delivery Policy at any time. Changes will be effective immediately upon posting to the website.